Return & exchange

At Three Strands Recovery Wear, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help.

Returns

If you wish to make a return or exchange for your order, please send an email to support@threestrandsrecoverywear.com with your name and order number.

We offer exchanges, replacements, or refunds on eligible products within 30 days of purchase, provided items are returned in their original, unused condition.

Due to the nature of our medical recovery garments, returned products must be unworn, unwashed, unstained, free of odors and other signs of use, and in a condition suitable for resale. Items showing evidence of wear or use, including but not limited to stains, discoloration, bodily fluids, hair, odors, or other signs of use or improper care, will not be accepted for return, exchange, or refund.

All returned items are subject to inspection upon receipt. Products that do not meet these requirements may be deemed ineligible for a refund, exchange, or replacement.

Please note that products supplied through hospitals, healthcare institutions, or mastectomy boutiques are subject to the return policies of the facility from which they were purchased or received. Three Strands Recovery Wear cannot accept direct returns of products distributed through these facilities.

Shipping

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a replacement item, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us at support@threestrandsrecoverywear.com.